Our commitment never waivers – to earn your trust by doing the right thing. With guidance from leading experts, including the CDC and WHO, together with our own Global Response Team and with feedback from our guests, we have worked tirelessly to redefine how we will explore this world together again.
The following health and safety protocols may vary by geographic region and will certainly evolve over time. We will keep this page updated as our team, science and society respond to new realities.
When you travel with Tauck, your journey comes with our comprehensive, built-in support system that is 96 years in the making. It starts with the care and local knowledge of our Tauck Directors and extends to our network of incredible partners around the world. Our experienced Global Response Team stands ready to spring into action to respond to situations as they unfold. Additionally, Tauck’s Guest and Cruise Protection Plans provide important benefits before your trip and while you are travelling, including 24-hour worldwide emergency assistance services.
Upon arrival for your trip, all guests are required to sign Tauck’s Travel Well Pledge and Waiver of Liability for COVID-19. Every guest is responsible for their own health, and in turn, the protection of their fellow travelers, the Tauck staff, our suppliers and the communities we visit.
We actively engage with global travel organizations to standardize health and safety protocols. TourCare is one example of health and sanitation guidelines developed by the tour industry's major associations requiring members to adhere to the highest standards. Tauck, along with our supplier partners, meet and exceed these guidelines (download here.)
Our tour architects have worked diligently to craft each Tauck journey in accordance with all local laws and guidelines for health and safety including physical distancing, face coverings, capacity controls and COVID-19 testing.
Each member of Tauck’s field staff has been trained in enhanced protocols and safety guidelines and will participate in a personal health screening before engaging with guests. Our Tauck Directors accompany every one of our journeys and continue to make sure everyone feels welcomed, cared for and safe.
To provide added peace of mind, we will limit guest numbers with an expanded offering of small group experiences, smaller ships, excursion choices, and private experiences. Additionally, we have carefully staggered activities throughout your journey to increase physical distancing and enable guests to safely enjoy their time together.
Even if fully vaccinated, guests are expected to wear face coverings in all group settings, to wash their hands frequently and to adhere to supplier and government regulations. While supplies of face coverings, gloves, and hand sanitizer will be available, guests should bring such personal items for their own comfort.
Our strict sanitation and sterilization protocols have been designed in partnership with our supplier partners to keep all hotel rooms, cabins, and on-tour transportation vehicles clean and safe for our guests. While the list of these practices is extensive, examples include deep sanitizing of all motor coaches, enhanced cleaning of high-touch surfaces within cabins and hotel rooms, and enhanced ventilation and air circulation.
Our incredible partners around the globe share our commitment to taking care of you throughout your journey. Every one of our hand-selected partners, whether they be a hotel, small ship, museum, riverboat, transportation company or restaurant, has worked diligently with us and pledged to deliver the high standard of care and service you expect from Tauck.
Our Tauck Directors have always been responsible for keeping our guests safe and providing maximum peace of mind. They will relay critical information regarding health and safety requirements, advise when protocols are mandatory, and help facilitate guest care through communication with appropriate parties should a guest become ill on tour. Supporting staff from every one of our hotel, ship, and riverboat partners are also required to undergo frequent health screenings.
Across all journeys, guests will be required to complete a health questionnaire prior to joining the trip. In some instances, our partners will require temperature checks prior to boarding or entry and throughout your stay.